Customer Care

RETURN

We will gladly accept returns & exchanges for full price items orders placed within 14 days of order delivery.  The returned merchandise must not have been worn or used, free from stains and odor in their original condition.  All returns must be authorized by Cosmotog.

Magazines, health and personal care items are non-returnable.

No returns on sale items, sales are final.

We will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery.  You will be responsible for paying for your own shipping costs for returning your item.  Shipping and handling charges are non-refundable.

Please mail return items to:

COSMOTOG

Attn: Returns

785 W. Imperial Hwy.

Brea, CA 92821

REFUNDS

Once item is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment. Time may vary depending on your bank and/or credit card company.

EXCHANGE

If you wish to exchange an item please email info@cosmotog.com and we will glad to organize the exchange.

ADDITIONAL QUESTIONS

Please feel free to contact us at anytime with additional questions.  You can email info@cosmotog.com and we will respond within 24 hours Monday through Friday or call (714) 990-9030 during business hours.

TERMS

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.  If you do not agree with any of these terms, you are prohibited from using or accessing this site.  The materials contained in this web site are protected by applicable copyright and trademark law.

DISCLAIMER

By using this site, you assume full necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Cosmotog shall not be liable for any damages of any kind related to your use of this site.

SECURITY

All orders submitted to Cosmotog are transmitted over secure internet connections using SSL (secure socket layer) encryption technology to ensure your transactions are processed safely.

PRIVACY

All of your personal information is protected and will be used for internal purposes only.  We respect your right to privacy. Cosmotog will not sell, trade, rent or disclose any information that identifies you to a third party without your prior approval.

CONDITIONS

The logo, designs, advertisements, and photographic images described or displayed on the site may not be used or reproduced in any manner without the express written consent of Cosmotog. We may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.